Cookie Policy

Cookie Policy

Overview of Cookie Usage

DoctChat uses cookies and similar technologies to provide a safe, secure, and personalized user experience. Cookies allow us to improve platform functionality, optimize MD Chat performance, track usage trends, and deliver relevant content.

Cookies are deployed across MD Chat, Nutrition Coach, Video Tutorials, Reviews, and other services. By using DoctChat, users consent to our cookie practices in accordance with GDPR and other applicable data protection laws.

Types of Cookies Used

Strictly Necessary Cookies

  • Essential for basic platform functions, including account authentication, secure login, and subscription verification for free and premium MD Chat users.
  • Facilitate smooth operation of [Premium MD Chat] features without storing unnecessary personal information.
  • Do not require consent as they are strictly necessary to deliver the service.

Performance and Analytics Cookies

  • Track user interactions across Video Tutorials and Reviews.
  • Aggregate anonymized data is used to improve AI guidance for nutrition, mental health, and wellness categories.
  • Data helps evaluate how MD Chat content is utilized by free-tier and premium users.
  • Examples include tracking page load times, frequency of MD Chat sessions, and preferred health topics.
  • Third-party analytics providers may include partners such as Celiai under GDPR-compliant agreements.

Functionality Cookies

  • Remember user preferences, including language settings, preferred AI guidance mode, and subscription tier.
  • Enable features such as personalized wellness prompts, nutrition guidance, and mental health advice.
  • Enhance user experience for both free-tier MD Chat users and premium subscribers.

Targeting and Advertising Cookies

  • Used only for users who opt into promotional communications or personalized offers.
  • Ensure that marketing emails and subscription prompts are relevant to user interests.
  • Premium MD Chat subscription offers are informed by anonymized analytics of user engagement patterns.
  • Users may withdraw consent for marketing cookies at any time through Cookie Policy settings or email opt-out.

Third-Party Cookies

DoctChat uses third-party services for analytics, AI processing, and marketing purposes. These cookies are deployed under strict GDPR compliance.

  • Analytics and AI Training:
  • Anonymized session data from MD Chat interactions may be shared with AI partners such as Celiai for model improvement.
  • Data includes non-identifying information about usage patterns and engagement.
  • External Educational Content:
  • Cookies from HealthIllusion or HealthIllusion Blog may appear when users access educational resources.
  • These cookies are subject to their respective privacy and cookie policies.
  • Embedded Video Tutorials:
  • Third-party video providers may use cookies to track engagement and provide a seamless playback experience.
  • All video-related data is anonymized unless users are logged into premium MD Chat features.

Cookie Consent and Management

User Consent

  • Users are informed of cookie usage upon first visiting DoctChat.
  • Consent is obtained explicitly for performance, functionality, and marketing cookies.
  • Free-tier and premium users can manage preferences through platform settings.

Managing Cookies

  • Users may configure browser settings to block or delete cookies.
  • Disabling cookies may impact the functionality of MD Chat, including subscription management, AI recommendations, and access to Video Tutorials.
  • Users are encouraged to review the User Guidelines for best practices when adjusting cookie settings.

Withdrawal of Consent

  • Consent can be withdrawn at any time without affecting access to essential services.
  • Withdrawal affects only non-essential cookies, including analytics and marketing.
  • Premium users withdrawing consent for performance cookies may experience limited AI personalization.

Cookies in AI-Powered MD Chat

DoctChat leverages AI to enhance user health and wellness experience. Cookie usage in AI systems includes:

  • Tracking session activity to optimize nutrition, mental health, and lifestyle recommendations.
  • Enhancing predictive guidance for both free and premium subscribers.
  • Ensuring compliance with GDPR by anonymizing personal identifiers before processing.
  • Using Video Tutorials and Reviews data to enhance AI model accuracy while respecting privacy.

Premium MD Chat Considerations

  • Premium subscribers’ cookie data allows AI to provide personalized wellness plans.
  • Anonymized usage data informs development of new features.
  • Subscription management cookies track premium tier status and access permissions.

Cross-Border Data and Third-Party Transfers

  • DoctChat may transfer anonymized cookie and AI usage data to cloud servers or AI partners outside the EU.
  • All transfers comply with GDPR requirements, including Standard Contractual Clauses and equivalent safeguards.
  • Users are informed of cross-border processing during consent collection.

Compliance with Legal and Regulatory Requirements

DoctChat’s cookie practices comply with:

  • GDPR (General Data Protection Regulation)
  • ePrivacy Directive
  • Local data protection laws applicable in user jurisdictions

Cookies are documented, consent is logged, and third-party processors are verified for compliance. Internal audits ensure ongoing adherence.

User Rights under GDPR

  • Access to data collected through cookies
  • Correction of inaccurate data
  • Deletion or anonymization of data where applicable
  • Withdrawal of consent for non-essential cookies
  • Filing complaints through Support if rights are violated

Educational and Informational Cookies

  • Cookies track usage of educational content such as HealthIllusion or Video Tutorials.
  • Engagement data helps improve AI-based health guidance for MD Chat.
  • Anonymization ensures no personally identifiable information is used for AI model training unless the user explicitly consents.

Technical Cookies and Platform Stability

  • Essential cookies maintain session integrity, prevent unauthorized access, and secure login for MD Chat users.
  • Load-balancing and performance optimization rely on technical cookies.
  • Premium subscription stability is ensured through session and authentication cookies.

Marketing and Personalized Content

  • Only users opting into marketing communications receive personalized offers.
  • Cookies help track engagement with promotional content and MD Chat subscription offers.
  • Users can manage marketing preferences through Cookie Policy Settings or by contacting Support.

Premium MD Chat Marketing

  • Premium users may receive notifications about advanced AI features, upcoming tutorials, or wellness programs.
  • All targeting respects GDPR consent and withdrawal protocols.
  • Data used for marketing is anonymized where possible.

Enforcement and Audit

  • Regular audits ensure compliance with cookie regulations and GDPR.
  • Third-party providers are monitored for proper handling of cookie-related data.
  • Breach notifications related to cookie misuse follow GDPR procedures.

Updates to Cookie Policy

  • This Cookie Policy is updated as platform technology evolves.
  • Users are notified of significant changes, particularly regarding consent or third-party sharing.
  • Historical versions of the policy are archived for legal and regulatory reference.

Contact and Data Requests

For inquiries or to manage cookie preferences:

Last updated: October 14, 2025